Skip to content
4 shops openuntil midnightOrder

Help

Shipping and delivery

How, when and where we deliver your orders.

How your order travels

From our kitchen to your door, chilled

  1. You choose the day

    At checkout, from the days with deliveries.

  2. It leaves our kitchen

    On the delivery day before, from our Madrid kitchen to SEUR.

  3. It travels chilled

    With SEUR Frío, between 0 and 8 °C, across mainland Spain.

  4. It arrives on the day you chose

    In the morning, within SEUR Frío's window.

Across mainland Spain

We have already reached 32 provinces

We ship across mainland Spain. The map shows the provinces an order has already reached. Not yet to Portugal, the Balearic Islands, the Canary Islands, Ceuta or Melilla.

Miga sandwiches by city: Barcelona, Valencia, Málaga, Sevilla, A Coruña, Bilbao, Asturias, Alicante, Murcia, Cádiz, Huelva, Zaragoza.

PORTUGALcoming soon

The conditions, by topic

This is a translation provided for convenience. The Spanish version is the legally binding one and prevails in case of any discrepancy.

1. Carrier and service

Shipments across the peninsula are carried by SEUR Frío, an express courier service with a controlled temperature between 0 °C and 8 °C. It complies with Regulation (EC) 852/2004 on the transport of chilled food.

In Madrid you can also collect from our shops or order home delivery from them; their conditions are shown when you order.

Once the parcel has been handed over to SEUR, responsibility for its transport lies with that logistics operator.

2. Delivery area and times

We ship across mainland Spain. We do not ship to Portugal, the Balearic Islands, the Canary Islands, Ceuta, Melilla or abroad.

Delivery times are estimates from SEUR and may be affected by circumstances beyond our control: weather, public holidays or logistics incidents.

3. Delivery day

You choose the delivery day at checkout, from the days we offer. The earliest one depends on your postcode and is counted in delivery days from the day after you order. The box leaves our kitchen on the delivery day before it arrives.

These are the rules the calendar applies right now:

  • Delivery days: Tuesday to Saturday, except national and Madrid public holidays.
  • Time window: from 8:30 to 13:30, SEUR Frío's morning window. The time cannot be chosen.
  • Earliest day: 1 delivery day after the order in Madrid, and 2 delivery days elsewhere in the peninsula.

4. Cold chain and receipt

Our products are perishable food. When you receive them:

  • Inspect the packaging in front of the courier before signing.
  • Note any visible damage on the delivery note.
  • Put the products in the fridge straight away.
  • Do not accept parcels showing signs of tampering, excessive moisture or a bad smell.

5. Absence and second delivery

SEUR will make a maximum of two delivery attempts. After that, the parcel may be held at SEUR’s premises for 5 working days. Given the perishable nature of the products, we are not responsible for any deterioration caused by the recipient’s absence, incorrect details or refusal without a justified reason.

6. Shipping costs

They are calculated by weight and shown separately before you complete your purchase. Prices include VAT.

7. Order tracking

We email you when the box leaves and when it arrives. You can follow its journey on your order page, from the link in the email or from your account. For transport incidents, SEUR can be reached on 900 100 010.

8. Damage and claims

If your order arrives damaged or incomplete:

  • Note it on the delivery note.
  • Photograph the packaging and the contents before handling them.
  • Write to us within 24 hours at hola@olsensandwich.es with the subject "Order issue [number]".

Claims made late or without photos may not be accepted. We will look at each case and offer a replacement, a discount or a refund as appropriate.

9. Returns

As these are perishable products, returns are not accepted once delivered, except for defects attributable to Olsen Miga S.L or the carrier. The right of withdrawal is excluded under Article 103(b) of Spanish Royal Legislative Decree 1/2007.

10. Limited liability

The maximum liability of Olsen Miga S.L is limited to the amount of the affected order. SEUR is subject to its own conditions of carriage.

11. Contact

  • Email: hola@olsensandwich.es
  • Address: Paseo Castellana 143, Piso 10, 28046 Madrid

We reply within 2 working days at most.

Olsen Miga S.L reserves the right to modify these conditions. The version in force on the date of the order applies.