Frequently asked questions

Crustless handmade bread, soft and spongy, from the Buenos Aires tradition. It has nothing to do with industrial sliced bread: one bite and you get it.

Classic, gourmet, focaccias and desserts. From cured pastrami to vegetarian options. In all of them, the filling is the first thing you notice: generous and on show.

Everything is built by hand in our kitchen with fresh ingredients, and travels chilled to the shops without breaking the cold chain at any point.

Yes. The Allergens page has the full table of the fourteen allergens that must be declared, product by product. If you have a severe allergy, please write to us before ordering: everything is made in the same kitchen and traces cannot be ruled out.

In three ways: in our shops in Madrid, delivered to your door in Madrid in about 30 minutes, or by chilled courier across mainland Spain.

Across mainland Spain, without Portugal or the islands. SEUR Frío carries it at a controlled temperature between 0 °C and 8 °C. You choose the day at checkout: the earliest one depends on your postcode, and in Madrid it is usually the next day.

On the days with deliveries, in the morning and except public holidays. You choose the day at checkout, and the current rules are on the Shipping and delivery page.

It is calculated by weight and shown separately before you pay, VAT included. No surprises at the end.

Yes. We email you when the box leaves and when it arrives, and you can follow its journey on your order page, from the link in the email or from your account.

As these are perishable products, returns are not accepted once delivered. If something arrives in bad condition, write to us at hola@olsensandwich.es within the first 24 hours with photos of the packaging and the product, and we will sort it out.

From My account. There you will find your order history, saved addresses and personal details, and from the history you can repeat a whole order in one click.

On the sign-in screen, type your email and tap “I cannot remember my password”. You will get a link to choose a new one; it is valid for one hour.

Yes, and it is a good idea: when you create it with the same email you used to buy, your previous orders move to your account and you can repeat them.

Yes, and you can put it together without calling anyone. Tell us how many people and what kind of event, and the proposal comes out ready with its price; you can change anything from there.

There is no minimum spend. The configurator does work out a minimum number of pieces for the number of people, so the order does not fall short on the table.

24 hours is enough. For big events or special dates, the sooner the better: write to us and we will plan it with you.

The product arrives ready from our central kitchen: there is no cooking on site, no extraction system and no specialised staff needed, and one person per shift runs the shop. The investment and what a day in the shop looks like are on the Franchises page, and you can request the full dossier, with the terms and formats, from there.

In any of them: you can open anywhere in Spain, Madrid included, and abroad too. Tell us where and we will explain how.

Four steps: you write to us and get the dossier, we study your area and the premises, we sign, and the fit-out starts with training and support.

Open positions are published on the Jobs page. If none fits but you think you can bring something, send a speculative application: we read them all.

As a PDF of up to 8 MB, attached to the jobs form itself.

By email at hola@olsensandwich.es, and we reply the same working day. Also on WhatsApp at each shop’s number, or by dropping into any of them.